FAQ

When will my order be dispatched?

Ready to ship pieces will be dispatched within 3-5 days.

Please allow 2-3 weeks for a made to order piece.

What is the shipping policy?

All orders are sent by the Royal Mail Tracked service.They will be sent in a ‘large letter’ sized box and will fit through your letterbox.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Are your pieces hallmarked?

A hallmark is a mark on precious metals that verifies the metal's purity and that the item meets legal standards.

In the UK, there are certain weight exemptions. Items below 1.0g of gold, below 7.78g for silver and below 0.5g for platinum are exempt.

Sending pieces to the assay office adds time and incurs a cost, so I, like a lot of jewellers, opt to only hallmark pieces over the weight exemption.

How do I care for my jewellery?

Silver is a metal that oxidizes when exposed to air and humidity. For those who like a bit of chemistry it's a reaction between silver and sulphur to form a silver sulphide layer on the surface of the metal. Sulphur is an element that exists in nature and can be found in soil, plants, foods, and water.

So, if you leave your silver piece hanging on a jewellery holder, or out on your dressing table exposed to the elements of your home, there’s a good chance you’ll have to polish that piece at some point. It’s just nature doing its thing.

To help slow down the tarnishing process, you should store your pieces in a cool, dry place, away from humidity and air exposure. Additionally, avoid storing silver near sources of heat, chemicals, or strong odours, as these can accelerate tarnishing.

Remember to remove your silver jewellery before washing your hands, swimming, or showering, and dry it thoroughly after getting wet.

Wearing you silver jewellery often can prevent tarnish buildup since body oils naturally help protect the surface.

Silver jewellery can easily be reverted back to it’s original glory with a simple polishing cloth. That’s why I include one in every order.

What is your return / refund policy?

I hope you will love your handmade silver jewellery. However, I understand that sometimes things don't work out as expected. Please read my Returns and Refunds Policy carefully.

1. Eligibility for Returns & Refunds

Faulty or Damaged Items: If your item is faulty, damaged, or defective upon arrival, I will offer a full refund or exchange. You must notify me of any such issues within 14 days of receiving your order.
Change of Mind: Due to the nature of handmade jewellery, I cannot accept returns for items simply because you changed your mind. Please ensure you are happy with your selection before making a purchase.

2. How to Return an Item

If you believe you are entitled to a return (either due to damage or defect), please follow these steps:

Contact me: Please use the contact form within 14 days of receiving your item. Provide your order number, photos of the damaged or faulty item (if applicable), and a brief description of the issue.
Return Authorisation: Once your return is approved, I will provide you with further instructions on how to send the item back. Please do not return the item until you’ve received your confirmation.
Return Shipping: The customer is responsible for return shipping costs unless the item is faulty or damaged. I recommend using a tracked and insured delivery service for returns, as I cannot be held responsible for items lost in transit.

3. Refunds

Processing Time: Once your returned item has been received it will be inspected and you will be notified of the status of your refund. If your return is approved, your refund will be processed to your original payment method within 14 days.
Refund Amount: If the return is due to a fault or damage on our part, you will receive a full refund, including the original shipping costs. If the item is returned for any other reason, the original shipping costs will not be refunded.

4. Non-Returnable Items

I cannot accept returns on any of the following:

Earrings (for hygiene reasons)
Custom or bespoke orders
Sale or clearance items

5. Consumer Rights

As a consumer in the UK, you have statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015. If you believe your rights have been infringed, you can contact us directly or seek advice from your local trading standards authority.